Privacy Policy

Effective date: March 9, 2026

Aura Cleaning Professionals LLC dba Aura Cleaning (“us”, “we”, or “our”) operates the www.auracleaning.com website (hereinafter referred to as the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.auracleaning.com.

Definitions

Service

Service is the www.auracleaning.com website operated by Aura Cleaning Professionals LLC dba Aura Cleaning

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small files stored on your device (computer or mobile device).

Data Controller

Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers)

Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject (or User)

Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

Email address

First name and last name

Phone number

Address, State, Province, ZIP/Postal code, City

Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.

SMS Communication & Mobile Information

If you provide your mobile phone number through our website booking form, you consent to receive SMS text messages from Aura Cleaning Professionals LLC dba Aura Cleaning related to:

Appointment confirmations

Service updates

Promotional offers

By submitting your phone number through our website booking form and affirmatively consenting to receive text messages, you provide express written consent to receive SMS communications from Aura Cleaning Professionals LLC dba Aura Cleaning. Message frequency varies. Message and data rates may apply. You may reply STOP to opt out at any time or HELP for assistance. Consent to receive SMS messages is not a condition of purchase. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customise our Service.

You can enable or disable location services when you use our Service at any time by way of your device settings.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service.

Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

Security Cookies. We use Security Cookies for security purposes.

Use of Data

Aura Cleaning Professionals LLC dba Aura Cleaning uses the collected data for various purposes:

To provide and maintain our Service

To notify you about changes to our Service

To allow you to participate in interactive features of our Service when you choose to do so

To provide customer support

To gather analysis or valuable information so that we can improve our Service

To monitor the usage of our Service

To detect, prevent and address technical issues

To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Retention of Data

Aura Cleaning Professionals LLC dba Aura Cleaning will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

Aura Cleaning Professionals LLC dba Aura Cleaning will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Aura Cleaning Professionals LLC dba Aura Cleaning will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Business Transaction

Aura Cleaning Professionals LLC dba Aura Cleaning is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances, Aura Cleaning Professionals LLC dba Aura Cleaning may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

Aura Cleaning Professionals LLC dba Aura Cleaning may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation

To protect and defend the rights or property of Aura Cleaning Professionals LLC dba Aura Cleaning

To prevent or investigate possible wrongdoing in connection with the Service

To protect the personal safety of users of the Service or the public

To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Our Policy on “Do Not Track” Signals under the California Online Protection Act (CalOPPA)

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:

https://policies.google.com/privacy?hl=en

Behavioral Remarketing

Aura Cleaning Professionals LLC dba Aura Cleaning uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

Google Ads (AdWords)

Google Ads (AdWords) remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page:

http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on –

https://tools.google.com/dlpage/gaoptout

– for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:

https://policies.google.com/privacy?hl=en

Twitter

Twitter remarketing service is provided by Twitter Inc.

You can opt-out from Twitter’s interest-based ads by following their instructions:

https://support.twitter.com/articles/20170405

You can learn more about the privacy practices and policies of Twitter by visiting their Privacy Policy page:

https://twitter.com/privacy

Facebook

Facebook remarketing service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page:

https://www.facebook.com/help/164968693837950

To opt-out from Facebook’s interest-based ads, follow these instructions from Facebook:

https://www.facebook.com/help/568137493302217

Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA

http://www.aboutads.info/choices/

, the Digital Advertising Alliance of Canada in Canada

http://youradchoices.ca/

or the European Interactive Digital Advertising Alliance in Europe

http://www.youronlinechoices.eu/

, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy:

https://www.facebook.com/privacy/explanation

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

Stripe

Their Privacy Policy can be viewed at

https://stripe.com/us/privacy

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: support@auracleaning.com

By mail: 5900 Balcones Drive STE 100 Austin, TX 78731

Terms and Conditions

These terms and conditions (the "Terms and Conditions") govern the use of

www.auracleaning.com

(the "Site"). This Site is owned and operated by Aura Cleaning Professionals LLC dba Aura Cleaning. This Site is a online bookings for cleaning services.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is the property of Aura Cleaning Professionals LLC dba Aura Cleaning and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

User Contributions

Users may post the following information on our Site:

- Photos;

- Videos;

and- Public comments.

By posting publicly on our Site, you agree not to act illegally or violate these Terms and Conditions.

Accounts

When you create an account on our Site, you agree to the following:

1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and

2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Services

These Terms and Conditions govern the sale of services available on our Site.

The following services are available on our Site:

One-Time Home Cleaning Services; and Re-Occurring Home Cleaning Services.

The services will be paid for in full upon the completion of the service.

These Terms and Conditions apply to all the services that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all services we provide. You agree to purchase services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

User Goods and Services

Our Site allows users to sell goods and services. We do not assume any responsibility for the goods and services users sell on our Site. We cannot guarantee the quality or accuracy of any goods and services sold by users on our Site. However, if we are made aware that a user is violating these Terms and Conditions, we reserve the right to suspend or prohibit the user from selling goods and services on our Site.

Subscriptions

Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.

To cancel your subscription, please follow these steps: We don't charge any cancellation fees or  rescheduling fees as long as we have a 24 business hour notice Monday - Friday 7am - 11pm est. Call Phone Number to cancel your services if need be.

Payments

We accept the following payment methods on our Site:- Credit Card;- Debit; and- Direct Debit.

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument. If we believe your payment has violated any law or these Terms and Conditions, we reserve the right tocancel or reverse your transaction.

Refunds

Refunds for Services

We provide refunds for services sold on our Site as follows:- We offer NO REFUNDS once the service is completed.

Consumer Protection Law

Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability

Aura Cleaning Professionals LLC dba Aura Cleaning and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Aura Cleaning Professionals LLC dba Aura Cleaning and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the State of Texas.

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

(817) 918-8887

5900 Balcones Drive STE 100 Austin, TX 78731

support@auracleaning.com

You can also contact us through the feedback form available on our Site.

$50 New Customer Summer Discount Terms & Conditions

These Terms and Conditions apply to the limited-time $50 New Customer Summer Discount offered by Aura Cleaning Professionals LLC dba Aura Cleaning.

By using this promotional offer, you agree to the terms listed below.

Promotional Offer

Aura Cleaning is offering $50 off a first qualifying cleaning service for new customers only.

This offer is intended for first-time customers who book a qualifying cleaning service through Aura Cleaning during the promotional period.

Promotion Dates

This offer begins on [Start Date] and ends on [End Date].

Aura Cleaning reserves the right to extend, modify, or end this promotion at any time without prior notice.

Who Is Eligible

This promotion is available to new Aura Cleaning customers only.

To qualify, the customer must not have previously booked or received cleaning services from Aura Cleaning.

This offer is limited to one discount per household, business, customer, or booking account.

Eligible Services

The $50 discount may be applied to qualifying cleaning services, including:

  • House cleaning
  • Residential cleaning
  • Office cleaning
  • Commercial cleaning
  • Deep cleaning
  • Move-in cleaning
  • Move-out cleaning
  • Recurring cleans
  • Airbnb or short-term rental cleaning

This offer may not apply to all services, add-ons, custom requests, or special cleaning projects. Aura Cleaning reserves the right to determine whether a booking qualifies for the promotion.

Minimum Purchase Requirement

A minimum cleaning service purchase of [$ Minimum Amount] is required to use this promotion.

The $50 discount will only be applied to eligible bookings that meet the minimum service requirement before taxes, fees, add-ons, or other charges.

How to Redeem

To redeem the $50 New Customer Summer Discount:

  1. Click Get a Free Estimate or contact Aura Cleaning directly.
  2. Request your first qualifying cleaning service.
  3. Enter or mention promo code USA250 when requesting your quote.
  4. Aura Cleaning will confirm eligibility and apply the discount to your qualifying first cleaning service.

The discount must be requested before the service is booked or completed. It cannot be applied retroactively after a cleaning has already been completed or paid for.

Valid Platforms

This promotion is valid for bookings requested through approved Aura Cleaning platforms, including:

  • The Aura Cleaning website
  • Aura Cleaning’s online quote or booking form
  • Phone or text inquiries directly with Aura Cleaning
  • Approved promotional landing pages connected to Aura Cleaning

This promotion may not be valid through third-party platforms, partner websites, or outside booking services unless specifically approved by Aura Cleaning.

Offer Restrictions

This offer cannot be combined with any other discount, promotion, coupon, referral credit, gift card, or special offer.

The discount has no cash value and cannot be exchanged for cash, transferred, sold, or applied to past services.

Aura Cleaning reserves the right to reject, cancel, or remove the discount if the promotion is used incorrectly, fraudulently, or outside of these Terms and Conditions.

Booking, Rescheduling, and Cancellation

All cleaning appointments are subject to availability.

If a qualifying appointment is rescheduled, the discount may remain valid as long as the new appointment date still meets the promotion requirements and is approved by Aura Cleaning.

Cancellation and rescheduling policies may apply based on Aura Cleaning’s standard Terms and Conditions.

Customer Communication Consent

By submitting your information, requesting a quote, or redeeming this promotion, you give Aura Cleaning Professionals LLC dba Aura Cleaning permission to contact you regarding your quote, booking, cleaning service, promotional offer, and related customer service needs.

Aura Cleaning may contact you by phone, text message, email, or other communication methods you provide. Message and data rates may apply. You may opt out of promotional communications at any time, but Aura Cleaning may still contact you about active service requests or scheduled appointments.

Satisfaction Guarantee

Aura Cleaning stands behind its work with a 100% satisfaction guarantee. If you are not satisfied with your clean, please contact Aura Cleaning so our team can come back at no additional charge and make sure you are happy.

Changes to This Promotion

Aura Cleaning reserves the right to update, change, pause, or cancel this promotion and these Terms and Conditions at any time.

Any updates will be posted on this page or communicated through Aura Cleaning’s website or customer communication channels.

Contact Information

If you have questions about this promotion or need help redeeming your discount, please contact Aura Cleaning:

Phone: (817) 918-8887
Email: support@auracleaning.com
Website: www.auracleaning.com
Mailing Address: 5900 Balcones Drive, Suite 100, Austin, TX 78731

Save $50 on Your First Clean with DFW’s Top-Rated Team

Enjoy a spotless, stress-free home without lifting a finger. Professional, vetted cleaners ready to make your space shine.

(817) 918-8887

Get Your Custom Cleaning Quote

Special offer: new customers get $50 off their first qualifying cleaning service with promo code USA250. Offer valid through August 31; terms, conditions and limitations apply.
Client Testimonials

Hear From Our Satisfied Clients

We Make Every Space Shine

From homes and offices to rentals and commercial spaces, Aura Cleaning brings detail-focused care that helps every room feel fresh, polished, and ready to enjoy. Our team handles the cleaning so you can enjoy a brighter, cleaner space without the stress.

Tailored to Your Routine

Custom cleaning plans that match your routine and preferences.

Fully Insured

Enjoy peace of mind with reliable, covered service.

Whole-Home Care

From floors to fixtures, we cover every corner with consistent care.
Booking Steps

Book Your Cleaning in Three Simple Steps

Getting started with Aura Cleaning is quick, simple, and stress-free. Choose your service, share a few details about your space, and our team will help you schedule the right cleaning plan so you can enjoy a fresh, comfortable clean you can feel.

Get Estimate & Book Now

Choose Your Cleaning Date

Use our online booking system. Call or text (817) 918-8887 or use our online booking system below to select a time that works best for you. Whether you need a weekly, bi-weekly, or monthly cleaning, we've got you covered.
01

Receive Your Free Quote

An Aura Cleaning Team Member will reach out with a customized quote for your home. Once you book, you'll receive a finalized date & time for your cleaning.
02

Feel The Clean

Sit back, relax, and get ready to enjoy a clean and organized home. Our team of highly-skilled cleaners will take care of everything, leaving you with a spotless living space.
03
Our Services

Cleaning Services That Fit Your Space.

From homes to offices, Aura Cleaning provides reliable cleaning services designed to make every space feel fresh, comfortable, and cared for. Whether you need routine upkeep, deep cleaning, move-in or move-out cleaning, commercial cleaning, or Airbnb turnover service, our team delivers the clean you can feel.

Residential
Commercial

House cleaning

Reliable home cleaning that keeps your space fresh, comfortable, and ready to enjoy.

Deep cleaning

A more detailed clean that targets buildup, hard-to-reach areas, and overlooked spaces.

Move in cleaning

Start fresh in your new home with detailed cleaning before you settle in.

Move out cleaning

Leave your previous home or rental spotless with a thorough final cleaning.

Airbnb/STR turnover cleaning

Fast and reliable rental turnover cleaning to prepare your space for the next guest.

Recurring Cleaning

Keep your home, office, rental, or business consistently fresh with weekly, bi-weekly, or monthly recurring cleans.

Commercial cleaning

Professional cleaning solutions that help businesses maintain spotless and welcoming spaces.

Office cleaning

Keep your office clean, organized, and client-ready with dependable cleaning support.

Post-construction cleaning

Remove dust, debris, and post-project mess for a cleaner, move-in-ready space.

Frequently Asked Questions

Got Questions Before Requesting a Quote?

What cleaning services does Aura Cleaning offer?

What areas does Aura Cleaning serve?

How do I request a cleaning quote?

Why should I choose Aura Cleaning?

Claim Your $50 Discount

Fill out the form below to lock in $50 off your first cleaning and get a customized pricing estimate for your home.

*100% Privacy. We never share your phone number or email.

Aura Cleaning provides trusted residential and commercial cleaning services for homes, offices, rentals, and businesses across Southlake, Grapevine, Keller, North Richland Hills, Flower Mound, and Colleyville. With reliable service, detail-focused care, and the motto “Clean You Can Feel,” our team helps every space feel fresh, comfortable, and cared for.

Open Mon - fri , 8:00 AM - 7:00 PM
Open sat - Sun , 9:00 AM - 2:00 PM
(817) 918-8887support@auracleaning.comGrapevine, tx
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